Returns & 7-Day Replacement Policy
YOUR SATISFACTION IS OUR PRIORITY
We want you to love your Velnora Massager. If something is wrong, we will make it right.
OUR POLICY
7-Day Return
If you are not satisfied with your order, you may return it within 7 days of the delivery date for a refund or replacement. The product must be unused, in its original condition and original packaging.
7-Day Replacement
If your product arrives damaged, defective or is not working correctly, we will replace it at no cost to you — provided you contact us within 7 days of delivery with photo or video evidence of the issue.
WHAT IS COVERED
✓ Product received damaged or broken
✓ Product not functioning as described
✓ Wrong item received
✓ Missing item from the box
WHAT IS NOT COVERED
✗ Damage caused by misuse or improper handling
✗ Normal wear and tear after use
✗ Return requests made after 7 days of delivery
✗ Products with missing parts or packaging removed by the customer (for returns only)
HOW TO REQUEST A RETURN OR REPLACEMENT
Step 1
Contact us on WhatsApp within 7 days of receiving your order.
WhatsApp: [923707120723]
Step 2
Send your order number, your name, and a clear photo or short video showing the issue.
Step 3
Our team will review your request within 24 hours and confirm next steps. For replacements, we will arrange a pickup and send a new unit once the return is received.
For returns where a refund is issued, processing may take 3 to 5 working days depending on the payment method.
IMPORTANT NOTES
— This policy applies from the date of delivery, not the date of purchase.
— Cash on Delivery orders are refunded via bank transfer or Easypaisa/JazzCash. Please have your account details ready.
— If the issue is with the free Root Revival Oil, the same policy applies.
Questions? Email us at [velnoracontact@gmail.com] or WhatsApp us at [923707120723]. We are here to help.