Privacy Policy
Last updated: October 2026
At The Velnora (thevelnoraofficial.store), your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.
INFORMATION WE COLLECT
When you place an order, we collect your name, phone number, delivery address and order details. We do not collect credit card or bank account information for Cash on Delivery orders.
If you contact us via WhatsApp or email, we may retain that conversation for customer service purposes.
HOW WE USE YOUR INFORMATION
— To process and deliver your order
— To confirm your order via call or WhatsApp before dispatch
— To send you tracking updates
— To respond to your questions or complaints
— To improve our products and service
We do not sell, rent or share your personal information with third parties for marketing purposes.
COOKIES AND WEBSITE DATA
Our website may use cookies to improve your browsing experience and to understand how visitors use our site. You can disable cookies in your browser settings at any time.
We may use analytics tools (such as Google Analytics or Meta Pixel) to understand website traffic and ad performance. These tools may collect anonymised browsing data.
DATA SECURITY
We take reasonable steps to protect your personal information. However, no method of online transmission is 100% secure.
YOUR RIGHTS
You may request to view, correct or delete the personal information we hold about you by contacting us at:
Email: [923707120723]
WhatsApp: [ velnoracontact@gmail.com]
CHANGES TO THIS POLICY
We may update this policy from time to time. Changes will be posted on this page with an updated date.
CONTACT
The Velnora
thevelnoraofficial.store
Email: [923707120723]
WhatsApp: [ velnoracontact@gmail.com]