FAQ

Frequently Asked Questions

PRODUCT

What is the VELNORA 2-in-1 Trimmer?

The VELNORA 2-in-1 Facial & Eyebrow Trimmer is a rechargeable grooming device designed with two interchangeable heads for different facial grooming needs.

What comes in my VELNORA package?

Your package includes:

1 × Rechargeable Trimmer
2 × Interchangeable Heads
1 × USB Charging Cable
1 × Cleaning Brush

What are the two heads used for?

The smaller precision head is designed for more detailed grooming, such as eyebrow areas.

The wider head is designed for broader facial grooming areas.

Is the trimmer rechargeable?

Yes. The VELNORA trimmer is rechargeable and comes with a USB charging cable.

ORDERS & PAYMENT

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across Pakistan.

Can I pay in advance?

Yes. Advance payment options may also be available. Please contact our customer support team for available advance payment methods.

How much is delivery?

Nationwide delivery is PKR 200.

DELIVERY

How long does delivery take?

Orders are generally delivered within 2–3 business days after dispatch, depending on your location and courier operations.

Which courier do you use?

We currently ship orders through trusted courier partners, including PostEx and Leopards Courier, depending on availability and delivery requirements.

Do you deliver all over Pakistan?

Yes. We offer nationwide delivery across Pakistan.

REPLACEMENT GUARANTEE

Does VELNORA offer a replacement guarantee?

Yes. VELNORA offers a 30-Day Replacement Guarantee for eligible product issues.

The 30-day period begins from the date your order is delivered.

What if my product stops working?

If your product develops an eligible issue within 30 days from delivery, please contact our customer support team as soon as possible.

Our team will review the issue and guide you through the replacement process.

Who pays the replacement courier cost?

For eligible defective product replacements, VELNORA covers the replacement courier cost.

How do I request a replacement?

Please provide your order details and a clear description of the issue. Our support team will guide you through the next steps.

SUPPORT

How can I contact VELNORA?

WhatsApp: 03707120723

Email: velnoracontact@gmail.com

We're here to help.

FAQ