Frequently Asked Questions
ABOUT THE PRODUCT
What is the Velnora Body & Scalp Massager?
The Velnora Massager is a cordless electric handheld massager designed for use on the scalp, neck, shoulders, arms and legs. It has 4 soft silicone massage heads with 96 kneading nodes, 2 speed modes, and a rechargeable USB-C battery that lasts up to 2 hours per charge.
How do I turn it on and switch between modes?
Press and hold the power button for 2 seconds to turn the device on or off. Once on, press the power button briefly to switch between Slow mode and Fast mode.
How long does the battery last?
The battery lasts approximately 2 hours on a full charge. It charges via USB-C cable (included in the box).
What areas of the body can I use it on?
The massager is suitable for the scalp, neck, shoulders, upper back, arms and legs. Use it wherever you carry tension or want relaxation.
Is it safe for sensitive scalps?
The silicone nodes are soft and gentle. However, if you have an open wound, skin irritation, infection or a skin condition on your scalp or body, do not use the device on that area. If you are unsure, consult a doctor first.
What is included in the box?
The box includes: 1 Velnora Body & Scalp Massager, 1 USB-C charging cable, 1 user manual.
Does the free Root Revival Oil come in the box?
Yes. Every order includes a FREE 50ml bottle of Root Revival Oil at no extra cost. It is packed with your massager.
ORDERING & PAYMENT
Do you offer Cash on Delivery?
Yes. You pay only when your order arrives at your door. No online payment is required.
How do I place an order?
Select your bundle on the product page, click Order Now, fill in your name, phone number and delivery address, and confirm. Our team will call to confirm your order before dispatch.
Can I change or cancel my order after placing it?
You can cancel or make changes before your order is dispatched. Contact us on WhatsApp as soon as possible after placing the order.
WhatsApp: [YOU ADD THIS — your WhatsApp number]
SHIPPING & DELIVERY
How long does delivery take?
Orders are dispatched within 1 working day. Delivery takes 3 to 5 working days across Pakistan.
Do you deliver to all cities in Pakistan?
Yes. We deliver to all cities and towns across Pakistan.
Is delivery free?
Yes. Delivery is free on all orders.
RETURNS & REPLACEMENT
What is your return and replacement policy?
We offer a 7-day return and 7-day replacement guarantee from the date of delivery. If you receive a damaged, defective or incorrect item, contact us within 7 days and we will arrange a replacement or refund.
How do I request a return or replacement?
Contact us on WhatsApp within 7 days of receiving your order. Send your order number, a photo or video of the issue, and your contact details. We will respond within 24 hours.
WhatsApp: [YOU ADD THIS]
Still have a question?
Contact us at [YOU ADD THIS — email address] or WhatsApp us at [YOU ADD THIS — WhatsApp number]. We reply within a few hours.