RETURNS & 30-DAY REPLACEMENT POLICY

Returns & 30-Day Replacement Policy

At VELNORA, we want you to feel confident when shopping with us.

That's why we offer a 30-Day Replacement Guarantee for eligible product issues.

30-Day Replacement Guarantee

The replacement period begins on the date your order is delivered.

If your VELNORA product stops working or develops an eligible defect within 30 days of delivery, you may contact us to request a replacement.

Eligible Replacement Cases

A replacement may be available if:

  • The product stops working due to a product defect.
  • The product has an eligible manufacturing or functional issue.
  • The product arrives damaged due to delivery or handling.

All replacement requests are subject to verification by the VELNORA team.

Replacement Courier Cost

For approved defective-product replacement cases, VELNORA will cover the replacement courier cost.

How to Request a Replacement

Contact us within the 30-day replacement period:

WhatsApp: 03707120723
Email: velnoracontact@gmail.com

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Relevant photos or videos if requested by our support team

Our team may request additional information to verify the issue before approving a replacement.

Important

The 30-Day Replacement Guarantee is intended to cover eligible product defects and functional issues.

It does not automatically cover damage caused by misuse, accidents, unauthorized modifications, improper handling, or normal wear and tear.

Replacement eligibility is determined after reviewing the reported issue.

Questions?

If you have any questions regarding a replacement request, please contact our customer support team.

WhatsApp: 03707120723
Email: velnoracontact@gmail.com